Our Privacy Policy

1. Introduction

These Terms of Use (“Terms”) govern your access and use of this website (“Website”). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use this Website. We reserve the right to change these Terms at any time without prior notice to you. When we change these Terms, we will also update the “Date of Last Update” at the top of this document. You should check this page occasionally to ensure you are familiar with any changes.

2. Information Use and Sharing

We take your privacy seriously and strive to be transparent about how we use your information. This section specifically addresses information collected through our Website or in relation to your use of our venue:

2.1 Information We Collect

We collect the following types of information from you:

• Personal Information: Name, contact details (email address, phone number), booking information (date, time, number of guests, dietary restrictions).
• Usage Data: Information about your browsing activity on our Website, such as pages visited, links clicked, and search terms used.
• Device Information: Information about the device you use to access our Website, such as IP address, browser type, operating system, and device identifier.

2.2 How We Use Your Information

We use your information for the following purposes:

• To fulfil your requests and reservations at our venue.
• To contact you about your bookings and provide venue-related updates.
• To analyse website usage and improve our services.
• To personalise your experience on our Website.
• To comply with legal requirements. 

2.3 Sharing Your Information

We will not share your information with any third-party companies or individuals, except:

• With your consent, such as when you share your information through social media integration.
• With service providers who help us operate our Website and fulfil your requests, such as ticketing platforms, reservation systems or our marketing agency. These providers are bound by strict contractual obligations to protect your privacy.
• To comply with legal requirements or respond to legal process.

2.4 Data Retention

We will retain your information for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal requirements. We will then securely delete your information unless you have opted in to receive further communications from us.

2.5 Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, so we cannot guarantee the security of your information.

3. Cookies and Tracking

We use cookies and similar tracking technologies to collect and analyse information about your use of our Website. This helps us personalize your experience and improve our Website. You can opt out of cookie usage by adjusting your browser settings. However, this may affect the functionality of our Website.

4. Website Disclaimer

The information on this Website is intended for general informational purposes only and does not constitute professional advice. We make no representations or warranties about the accuracy, completeness, or reliability of the information on this Website. You should seek professional advice before acting on any information on this Website.

5. Limitation of Liability

We are not liable to you for any loss or damage arising out of or in connection with your use of this Website or its content, even if we are negligent.

6. Intellectual Property Rights

All rights (including copyright) in the content and design of this Website are reserved. You may, for personal use only, print a copy of any part of this Website to view it. All other use, copying, or reproduction of any part of this Website is prohibited without our prior written approval.

7. Links

This Website may provide links to other websites. We are not responsible for the content or privacy practices of other websites.

8. Indemnity

You agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, losses, and expenses arising out of or related to your use of this Website.

9. Severability

If any part of these Terms is held to be illegal, invalid, or unenforceable, the remaining parts will remain in full force and effect.

10. Waiver

Any failure or delay by us to enforce any provision of these Terms will not be interpreted as a waiver of our rights or remedies.

11. Termination

These Terms are effective until terminated by us, which we may do at any time and without prior notice to you.

12. Enumerating Rights

In the UK, individuals have specific rights regarding their personal data, which are outlined in the UK GDPR and the Data Protection Act 2018. These rights include the right to know how personal data is used, the right to request access to personal data, the right to request rectification of inaccurate personal data, the right to request deletion of personal data.

13. Verification

Anyone requesting information will be verified by confirming information regarding their specific dealing with the company. Date/Value/Reservation number 13. Contact us If you have any questions regarding the privacy policy, please contact us by emailing ian@lakesideinthotel.com